![]() If the items are damaged or faulty when they are delivered and that is reported immediately to us, we will ask you to email a photograph to us within 48 hours of arrival and we will refund you in full (including the costs of the postage and packaging upon proof of a valid receipt).If you however mark the delivery note that you have received the goods in a good condition, then we are unable to refund or replace goods which are later found to be damaged outside of the seven day cooling off period.If the goods are damaged or faulty on delivery in any way you must refuse to accept the goods and report the damage/fault to us immediately and we will arrange for a refund/return in accordance with Refund/Return Policy. This will then give you an extended period of 48 hours to examine the goods. If you cannot examine the goods at the time of delivery, you must ensure that on signing for the goods you clearly state that the goods are damaged. The courier shall require you to sign and accept the goods. ![]() When accepting the delivery, you must ensure that you examine the goods.The courier is responsible for the transportation of the goods to you. The courier on delivery of the goods to you will pass ownership and risk to you. Risk of the goods shall pass to the courier upon their collection from our premises.The revised delivery will not be made until these additional costs are paid. Should the courier be unable to deliver the goods on the first attempt, or alternative arrangements are not made with the courier within 14 days of delivery of the first attempt to deliver, the courier shall return the goods to us and we shall at your cost, store and insure the goods until delivery takes place.If a delivery date is provided to you it is no more than an estimate. We cannot guarantee the time of delivery and time will not be of the essence.All items shall be delivered by an independent courier.If you are not happy with the delay, you can cancel the contract and we will provide you a full refund. Plain items shall be dispatched the same or next day and delivery to a mainland UK address will take place within 2-5 working days of your order being processed, depending on the courier. If we believe that there will be a delay in delivery will shall notify you by email and advise you of a revised delivery date.We shall have no responsibility if the order is compounded. You will be responsible for all import duties. Delivery outside of the UK: this shall be detailed on your Sales Order to take account of postage costs.Delivery to Non-Mainland UK: delivery is free for orders over £400 (excluding VAT). Where orders are less than £100.00 (excluding VAT), delivery cost shall be £5.45. Where orders are less than £400.00 (excluding VAT), and greater than £100 (excluding VAT) delivery cost shall be £20. Non-Mainland UK includes the following areas: Isle of Wight, Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and islands.Where orders are less than £100.00 (excluding VAT), the delivery cost shall be £3.45. Delivery in the UK (Mainland): delivery is free for orders over £100.00 (excluding VAT).£3.45 delivery charges only apply to most of the UK mainland. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |